Responsible Play at Crown Coins Casino Canada
Tools, resources and helpline contacts to keep your Crown Coins experience enjoyable and in control. Crown Coins is a sweepstakes platform — no real-money gambling.
Need immediate help? Problem Gambling Helpline Canada (24/7, free): 1-800-522-4700 | ConnexOntario: 1-866-531-2600 | problemgambling.ca
Crown Coins Responsible Gaming Tools
Session Time Limits
Set a daily or weekly play time limit in your account settings. Crown Coins shows a timer during sessions and enforces automatic logout when your limit is reached. Adjustments to increase limits require a 7-day cooling period.
Self-Exclusion
Temporarily suspend your account (1 week to 12 months) or permanently close it. Contact Crown Coins support via email or live chat. Account suspension takes effect within 24 hours of approval. Cannot be reversed early.
Purchase Limits
Crown Coins allows you to set daily, weekly or monthly caps on GC package purchases. Note: Crown Coins is a sweepstakes site — you never need to purchase anything. This tool applies to optional GC purchases only.
Reality Check
Enable periodic pop-up reminders during sessions showing your total play time and net SC balance change. Available in intervals from 15 minutes to 2 hours. Helps maintain awareness of time spent playing.
Manage Notifications
Disable bonus or promo notifications in the app if you find them triggering impulse play. Settings located in Account > Notifications. You can turn off promo alerts while keeping security notifications active.
Account Cooling Off
A short break option: cooling-off periods from 24 hours to 30 days. Your account is suspended but not closed. All existing SC and GC balances are preserved when the period ends.
Gambling Help Contacts in Canada
| Province | Helpline / Service | Phone | Hours |
|---|---|---|---|
| All Canada | Problem Gambling Helpline Canada | 1-800-522-4700 | 24/7 free |
| Ontario | ConnexOntario | 1-866-531-2600 | 24/7 free |
| British Columbia | BC Problem Gambling Helpline | 1-888-795-5177 | 24/7 free |
| Alberta | AHS Addiction Helpline | 1-866-332-2322 | Daily 8am-11pm |
| Quebec | Jeu: aide et référence | 1-800-461-0140 | 24/7 free |
| Manitoba | Manitoba Addictions Helpline | 1-855-662-0606 | 24/7 free |
| Online (all) | problemgambling.ca | www.problemgambling.ca | |
Crown Coins Is a Sweepstakes Platform — Not Real-Money Gambling
Crown Coins Casino operates under a sweepstakes model where Sweep Coins are promotional credits, not wagered funds. You are never gambling money at Crown Coins. However, any repetitive screen activity can develop into habitual behaviour. If you find yourself prioritising Crown Coins play over daily responsibilities, relationships or sleep, please use the self-exclusion tool or contact a helpline.
The free-to-play structure of Crown Coins means there is no financial loss risk in the traditional gambling sense. The 18+ age restriction exists because sweepstakes platforms use random chance elements — the same general principle that distinguishes adult-appropriate entertainment from children's games.